Returns & Exchanges
At MOONBOY MUSIC, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for most items in their original condition. Please ensure all packaging and accessories are included to qualify for a full refund or exchange.
Initiate Your Request
Log into your account and select the order you wish to return, or contact our support team with your order number to receive a return authorization.
Pack Your Gear
Carefully place the item back in its original manufacturer packaging and secure it inside a sturdy shipping box to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing